Is feedback necessary?
Monday, April 30th, 2007I often speak to people who are depressed by the lack of feedback, for me feedback is great however I do not judge the success of The Engaging Brand or Middle Age Shed upon the level of feedback
1) Often people like to listen to the show - they listen for learning, entertainment, if they feel that need is being satisfied then they may not have anything to add.
2) People can lack confidence in sending in feedback - make it easy for them, however remember some people do not want to join the conversation.
3) The best part of podcasting is content when and where you want it - often people are not at a computer to provide feedback. They may want to and think of doing it but then don’t get round to it.
4) If I have lower feedback but as long as my downloads are increasing over time - I feel that shows engagement. I take increasing downloads as feedback - feedback that people are valuing the content.
As I said I love feedback and the more you get the better the sense of community. However, do not despair if the feedback is low. Recent studies show that between 2-5 comments is the average - remember that the large shows will be driving that figure upwards. The ultimate feedback is whether people are downloading the show. 4 tips for increasing feedback
a) Run a blog for the show
b) Ask for feedback!
c) Provide different ways to feedback - audio, phone, e-mail
d) Treat all feedback with respect
April 16, 2007, will be remembered as one of the darkest days in the history of the Virginia Tech community and the world beyond.